User Agreement
This Agreement becomes effective on October, 2025:
Thank you for using AirChat Pro (hereinafter referred to as "the App" or "we").If you have any questions regarding any terms of this Agreement, or if you wish to send us a notice related to this Agreement, please contact us via [[email protected]].
If you do not understand or agree to the service terms contained in this Agreement, you should uninstall or refrain from using the services provided by AirChat Pro. If you begin using the App, including registering an account or utilizing related features and services, it will be deemed that you have received, understood, and agreed to comply with the following terms, and you will become a party bound by this Agreement.
If you are under the age of 18, do not use AirChat Pro.If you are under 18 years old, you may not download or use our services. The App is only available to individuals with full civil capacity. We do not knowingly collect or maintain information from children under 18. If you access or use the App by misrepresenting your age, you and your guardians shall bear the corresponding legal liabilities under applicable laws and regulations; AirChat Pro shall be exempt from legal consequences.
We maintain a strict zero-tolerance policy against Child Sexual Abuse and Exploitation (CSAE). Any content or behavior that promotes or facilitates CSAE — including sharing, creating, or soliciting abusive material involving minors — is strictly prohibited. We employ a combination of automated and manual review systems to detect and remove such content promptly. Users are encouraged to report any suspicious activity via our dedicated reporting mechanism, and we will take immediate action, which may include account suspension or termination.
Our commitment also extends to educating our community about the dangers of CSAE and promoting online safety for children. We comply with all applicable laws and regulations related to child protection and will cooperate with law enforcement authorities to investigate CSAE cases. Protecting the privacy and safety of our users, especially minors, is critical, and we do not tolerate the misuse of personal data for exploitative purposes.
If you misuse our services or act in ways we deem inappropriate or illegal, we reserve the right to investigate, suspend, and/or terminate your account, including actions or communications that occur outside the service but involve users you met through the service. Below is a partial list of activities you must not engage in while using the service:
· Soliciting money from any user.
· Harming, stalking, or otherwise harassing others.
· Impersonating or misrepresenting your affiliation with any person or entity (including pretending to be a minor if you are not).
· Uploading or transmitting any content you do not have the right to provide or that infringes any party’s patent, trademark, trade secret, copyright, privacy, or other proprietary rights.
· Stating or implying that any statements you make are endorsed by us without our prior express written consent.
· Using the service in an illegal manner or committing an illegal act.
· Accessing the service from a jurisdiction where it is illegal or unauthorized.
· Soliciting or using users to conceal the identity, source, or destination of any illegally obtained money or products.
· Using any robot, spider, site search/retrieval application, or other manual or automated device or process to retrieve, index, “data mine,” or in any way reproduce or circumvent the navigation structure or presentation of the service or its contents.
· Uploading or transmitting software viruses or any other harmful computer code, files, or programs, or using any data mining, robots, or similar data gathering or extraction methods.
· Collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited emails or unauthorized framing or linking to the service.
· Interfering with or disrupting the service or the servers or networks connected to the service.
· Transmitting any material that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment.
· Forging headers or otherwise manipulating identifiers to disguise the origin of any information transmitted to or through the service (either directly or indirectly through third-party software).
· Framing or mirroring any part of the service without our prior written authorization.
· Using meta tags, code, or other devices containing any reference to our service (or any trademark, trade name, service mark, logo, or slogan of our service) to direct any person to any other website or mobile application for any purpose.
· Modifying, adapting, sublicensing, translating, selling, reverse engineering, deciphering, decompiling, or otherwise disassembling any portion of the service or any software used on or for the service, or causing others to do so.
· Posting, using, transmitting, or distributing, directly or indirectly (e.g., through screen scraping) any content or information obtained from the service other than solely in connection with your use of the service in accordance with this Agreement.
· Systematically or programmatically registering accounts or posting content.
· Creating an excessive number of accounts. If we determine that you have created multiple accounts to send spam, mislead, or for any other malicious reason, we reserve the right to terminate your accounts without notice.
· You are required to create an account with AirChat Pro to access and use AirChat Pro through the following methods:
· You may establish an account using your phone number, Google account, or device ID (one-click login). Please note that we will have the right to access, collect, and use information related to these third-party accounts. For details on how we collect and use such information, please refer to our Privacy Policy.
· Any account you create on AirChat Pro is your personal account. You are prohibited from gifting, lending, transferring, or otherwise allowing any other person to access or use your account. Your account name, user ID, and other identifiers used in AirChat Pro remain our property, and we may disable, reclaim, and reuse these identifiers if your account is terminated or deactivated by you or us for any reason.
· You are responsible for protecting your account details, including information used to access your account and your password, as well as all activities conducted under your account. If you know or suspect that your password or account has been stolen, you must immediately notify us via email. Unless and until we receive and confirm your notification of account/password theft, all use of your AirChat Pro account will be considered as made by you.
· Please be aware that if you log in as a visitor, there is always a risk of losing your account and any associated benefits (such as prepaid coins). Therefore, we strongly recommend logging in via your Google account to minimize any risk of information or coin loss.
We may encounter the following situations:
· If we detect a significant risk associated with your account, we reserve the right to freeze or prohibit your account. You agree that all information submitted when creating your account, including information submitted from your Google account, is accurate and truthful, and that you have the right to post content on the service and grant AirChat Pro a license.
· You understand and agree that we may monitor or review any content you post as part of the service. We may remove any content, in whole or in part, that in our sole discretion violates this agreement or may damage the reputation of the service.
· You agree that we, our affiliates, and our third-party partners may display advertisements on the service. By submitting suggestions or feedback regarding our services, you agree that we may use and share such feedback for any purpose without compensating you.
· You agree that we may access, preserve, and disclose your account information and content if required by law or if we believe in good faith that such access, preservation, or disclosure is reasonably necessary to: (1) comply with legal processes; (2) enforce this agreement; (3) respond to claims that any content violates the rights of third parties; (4) respond to your customer service requests; (5) protect the rights, property, or personal safety of the company, its users, or others.
AirChat Pro allows users to stream media in real time, use chat and voice interaction services, and overlay images, stickers, virtual items, and other features provided by AirChat Pro onto their content and transmit such content through the service.The views expressed by other users on the service (including through virtual gifts) do not reflect our views or values.
You represent and warrant that you own or otherwise have the right to grant the licenses set forth in this section for any content you post on the mobile application and website, and that your content does not infringe on any person’s privacy rights, publicity rights, copyrights, or other intellectual property rights. You agree to pay all royalties and fees owed to any person as a result of your content posted on the mobile application and website.
Users are prohibited from distributing any content on the app that is offensive, insensitive, disturbing, repulsive, particularly poor in taste, or simply creepy. Examples include but are not limited to:
· Endangering Children: We do not allow any content that sexualizes minors under the age of 18, including but not limited to content promoting pedophilia or inappropriate interactions targeting minors.
· CSAM (Child Sexual Abuse Material): The creation and distribution of CSAM is a heinous crime. For the purposes of this policy, a child is any person under the age of eighteen (18). We enforce a zero-tolerance policy against CSAM on our platform, including those who create, distribute, seek out, or consume such material. Any content featuring or depicting children in a sexual context is strictly prohibited and will result in immediate content removal and reporting to law enforcement.
· Sexual Content and Profanity: We are committed to providing a safe and healthy internet environment for users. You may not upload, post, transmit, perform, or store any sexual or profane content, including pornography or any material intended to satisfy sexual content. Examples include:
o Depictions of sexual nudity or sexually suggestive poses where subjects are nude, blurred, or minimally clothed.
o Illustrations or animations of sexual acts or sexually suggestive depictions of body parts.
o Content describing or promoting sexual aids, sexual guides, illegal sexual topics, or fetishes.
o Obscene or profane content, including but not limited to content with profanity, defamatory material, explicit texts, or adult/sexual keywords.
o Content describing, depicting, or encouraging sexual acts.
· Hate Speech: Hate speech refers to any form of expression intended to disparage, shame, or incite hatred against a group or class of people based on race, religion, skin color, gender identity, ethnic origin, disability, nationality, or any other characteristic associated with systemic discrimination or marginalization.
· Violence: Depictions of real-world violence or threats of violence against any individual, encouragement of illegal or reckless use of weapons and dangerous items, or facilitation of firearm or ammunition purchases.
· Terrorist Content: Any material (message, text, audio, images, code, or other data) that incites or promotes terrorist activities, facilitates terrorist organization activities, or provides instructions or techniques for committing terrorist acts is classified as terrorist content.
· Bullying and Harassment: Bullying and harassment involve behavior intended to shame or intimidate individuals, such as targeting victims of international or religious conflicts, exploiting others (e.g., extortion), or posting content to publicly shame someone.
We reserve the right, at our sole discretion, to investigate and take appropriate legal action against anyone who violates these terms, including but not limited to removing the content and terminating the violator’s membership.We also encourage you to help improve the service by reporting any such restricted or inappropriate content through the app’s reporting feature or by contacting our customer service email.
You must use the service in compliance with all applicable laws and regulations.
You may not include any telephone numbers, street addresses, last names, URLs, usernames, or email addresses from any social platform in your publicly accessible member profile.
While we strive to promote a respectful user experience, we are not responsible for the conduct of any user on or off the Service. You agree to exercise caution in all interactions with other users. You should not provide your financial information (for example, your credit card or bank account information), wire money, or otherwise send money to other users. You are solely responsible for your interactions with other members. We reserve the right, but have no obligation, to monitor disputes between you and other members.
You must not engage in any activity involving spam on our Service. Violation of this policy may result in immediate termination of Service and legal action against any spammers. Accordingly, you may not upload, post, email, transmit, or otherwise make available any spam, commercial advertisements, or any other forms of commercial solicitation via our Service. Violating this policy may subject you or your agents to civil and criminal penalties.
We are always working to improve the Service and bring you new features that you may find useful. This means we may add new product features or enhancements from time to time, and remove some features. If such changes do not materially affect your rights or obligations, we may not provide prior notice. We may even suspend the Service entirely, in which case we will provide you with advance notice unless security or safety concerns prevent us from doing so. You may terminate your account at any time, for any reason. We may terminate your account at any time without notice if we believe you have violated this Agreement.
The Service membership is void where prohibited. By using the mobile application, website, and Services, you represent and warrant that all registration information you submit is truthful and accurate. You represent and warrant that you are at least 18 years old, and that your use of the Service does not violate any applicable law or regulation. If it is discovered that you have misrepresented your age, your profile may be deleted without notice. Your membership is for your personal use only, and you may not authorize others to use your account, including your profile or email address. You are solely responsible for all content published or displayed through your account and your interactions with other members.
7.1. Virtual CurrencyWhen you purchase or receive virtual currency products (such as coins), you do not own them. Coins are used for video chats, text chats, and more. You agree that we have no liability to you in exercising our rights over coins and other virtual currencies. We reserve the right to verify your identity and eligibility to use virtual currencies.We are not responsible for repairing or replacing virtual currency lost or damaged due to any errors or other reasons, nor will we provide any credit or refunds. Virtual currency purchases are non-licensable, non-refundable, and non-transferable, even if expired, revoked, or discontinued. We may change the price of virtual currency and how you may use it at any time. We may revoke or cease issuing virtual currency without notice, refunds, or compensation, and set expiration dates. Virtual currency does not carry any cash value. If your account is deleted or terminated for any reason, all accumulated or unused virtual currency will be forfeited without refund or compensation.Virtual currencies purchased or received by any user do not constitute property and are non-transferable.
7.2. Payment MethodAirChat Pro paid services may be purchased through your account with certain third parties, such as your Google Play account (“Third-Party Account”). If you purchase any paid services through a Third-Party Account, billing for such services will appear through your Third-Party Account. You should review the service terms of the Third-Party Account as we do not control these terms.During payment, even after completing the payment process, there is a possibility that due to network or other reasons, our backend may not immediately capture the "paid" status and related information, leading to a delay in virtual currency exchange. If you cannot accept this, you may contact us via email to submit your claim.
7.3. Term/FeesThis Agreement remains in full force and effect while you use the mobile application, website, and/or Service. We may terminate your membership at any time without notice if you violate this Agreement. If your membership is terminated, you are not entitled to any refund of unused subscription fees (if any). This Agreement will survive termination of membership. Subscription fees (if any) may change, and any such changes will be provided if necessary. Your continued use of the Service acknowledges that we reserve the right to charge fees if a member violates this Agreement or fails to pay service fees. Standard message or data usage fees may apply and be billed through your wireless service bill or deducted from your prepaid balance.
You agree that any dispute relating to this Agreement or the Service, including but not limited to access or use of our Service by you or any third party, will be resolved by arbitration conducted by the Singapore International Arbitration Centre, rather than in court (except for claims that may be pursued in small claims court on an individual basis). Arbitration shall apply to any and all such claims or disputes, whether arising in the past, present, or future. This Agreement is governed by and construed in accordance with the laws of Singapore.
You agree to indemnify and hold harmless the Service, its subsidiaries, affiliates, officers, agents, and other partners and employees from any loss, liability, claim, or demand, including reasonable attorneys' fees, arising out of your use of the Service in violation of this Agreement.
The service is provided through customer service representatives who offer help and guidance. By communicating with our customer service representatives, you agree not to abuse, use obscene language, blaspheme, offend, engage in gender discrimination, threaten, harass, racially offend, or act inappropriately. If we feel that your behavior toward any of our customer service representatives or other staff members is threatening or offensive at any time, we reserve the right to terminate your account immediately.
All of our intellectual property (including any future updates, upgrades, and new versions of this application) will remain owned by us. Except as explicitly provided in these terms, you do not have the right to use our intellectual property. Specifically, without our prior written consent, you do not have the right to use our trademarks, product names, logos, domain names, or other distinctive brand features. Any feedback or suggestions you provide regarding this application are completely voluntary, and we may freely use them at our discretion without any obligation to pay you any fees or other obligations.
You may not copy, modify, reverse engineer, decompile, or extract the source code from this application, unless we do not prohibit you from doing so under applicable laws or regulations, or unless you have obtained our prior written consent. If applicable laws or regulations allow you to reverse engineer or extract the source code from this application, you will first contact us to request the information you need.
We may periodically provide updates to this application. These updates can be performed automatically or manually. Please note that if you do not install updates or new versions, the application may not function properly or may not function at all. We do not guarantee that we will provide updates to every application user, nor do we guarantee that such updates will continue to support your device or system.
You are responsible for maintaining the confidentiality of your designated username and password during registration, and you are fully responsible for all activities that occur under your username and password. You agree to immediately notify us of any disclosure or unauthorized use of your username or password or any other security violations, and to ensure that you log out of your account at the end of each session.
If you have any dissatisfaction, opposition, or complaints about other users of AirChat Pro, including any complaints or inquiries regarding actions taken due to your use of AirChat Pro, you should immediately submit such complaints or inquiries to the designated customer service email address and provide all necessary information and/or documents so that we can attempt to resolve the issue.
Under no circumstances will our services be liable for any indirect, consequential, punitive, incidental, special, or exemplary damages, including any loss of profits resulting from your use of the mobile application, website, or services, even if we have been notified of the possibility of such damages. Our liability to you for any reason, regardless of the form of action, will always be limited to the amount you paid for the service during your membership period (if any).
We may periodically change the terms of service. When such changes are made, we will notify you. You understand and agree that if you use the services after the terms of service have been modified, your use will be deemed as acceptance of the updated terms.
We are not responsible for any incorrect or inaccurate content posted on the mobile application or website, or any incorrect or inaccurate content related to the services provided, whether caused by users, members, or any device or programming related to or used with the service. We are not responsible for the actions of any users or service members of the mobile application or website, whether online or offline. We are not liable for any errors, omissions, interruptions, deletions, defects, delays in operation or transmission, communication line failures, theft or destruction, or unauthorized access to or alteration of any user or member communications. Our service is not responsible for any issues or technical failures related to phone networks, computer online systems, wireless phones or other devices, servers, providers, computer equipment, software, emails, or players due to technical problems or traffic congestion on the internet or any mobile application and website combination, including any damage or injury to the computer of a user, member, or anyone else involved with or downloading materials from the mobile application, website, and/or services. Under no circumstances will our service be liable for any loss or damage, including personal injury or death, resulting from the use of the mobile application, website, or services or from any interactions between users (whether online or offline). The mobile application, website, and services are provided "as is," and we explicitly deny any warranties for fitness for a particular purpose or non-infringement. We do not guarantee or promise any specific results from using the mobile application, website, and/or services. We are not responsible for third-party advertisements posted on the mobile application or website or for the goods or services provided by the advertisers.
We guarantee that we will use reasonable, secure technology to support AirChat Pro. The use of this application is at your own risk. We do not guarantee that our services will always be safe, reliable, or error-free, nor do we guarantee that our services will always run without interruption, delay, or imperfection. We do not guarantee that our services will meet your requirements. We do not guarantee that the results obtained from us are accurate or reliable. We do not guarantee that the quality of products, services, information, materials, or features purchased through our services will meet your expectations. Any materials downloaded or obtained through our services are at your own risk. You will be fully responsible for any damage caused directly or indirectly to your or others' devices by downloading such materials. Some jurisdictions do not allow the exclusion of such warranties or limitations or exclusions of liability for incidental or consequential damages. Some warranty limitations may not apply to you. In such cases, the warranty and liability will be limited to the maximum extent permitted by applicable law.
This agreement is accepted when you use the mobile application and website and is further confirmed when you become a service member. This agreement constitutes the entire agreement between you and the service regarding the use of the mobile application, website, and/or services. The service’s failure to exercise or enforce any rights or provisions of this agreement shall not be deemed a waiver of such rights or provisions.